Customer Service Representative
Job DescriptionTITLE:
Inside Sales Representative REPORTS TO:
Sales ManagerHandyTube Corporation, a Handy Harman Company, is a global stainless steel tube manufacturerbased in Delaware, USA, and a premium manufacturer of Xtreme Length(TM) seamless stainless steelcoil tubing for diverse industries worldwideHandyTube's seamless and straight length productsare used in applications for the energy sector, chemical process instrumentation, oil gastransfer, aerospace defense, chromatography, and shipbuilding industriesWe work successfullywith our customers worldwide, to take products from a raw idea to full implementationWe provideextensive customer-specific solutions for critical applications.
A commitment to integrity has been synonymous with the name Handy Harman throughoutthe years, and HandyTube Corporation is proud to share this beliefWe make it evident in ourdedication to high-quality service and productsOur experienced engineers provide expertise onnew product development, refine ideas, explore options, create new solutions, and deliver oncommitments.
Located in Camden, Delaware, HandyTube Corporation is an equal opportunity employer valuingintegrity, teamwork, diversity, trust, respect, communication, accountability, proactive performanceand a passion for excellence! HandyTube rewards and recognizes employees with competitive wages,outstanding benefits, a great work environment and opportunities for personal and professional growth.
IPurpose of PositionThe position will provide technical and sales support to the HandyTube operation for new product inquiry generation and facilitation.
IIKey ResponsibilitiesEvaluate customers request determining if the opportunity is viable for HandyTube Corporation.
Help support and manage CRM (Customer Relationship Manager) system.
Assist in the growth of HandyTube by following up on leads and quotations as directed by the Sales Manager.
Manage customer order and quotation files to 100% accuracy.
Quote all inquiries in a timely manner.
Facilitate review of new customer orders with Quality and Production teams, complete the data entry, and release to manufacturing.
Coordinate and expedite customer orders to ensure customer requirements are understood and customers are kept informed of relevant issues.
Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues.
Work closely with field sales personnel to facilitate the flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors and customer feedback.
Track customer business levels vsbudgets and communicate such information to field sales personnel.
Track competition on a daily basis to improve market knowledge and to help ensure that intelligent marketing decisions are made.
Promote teamwork on a regular routine with co-workers.
Prioritizes work requirements.
Displays strong organizational skills.
IIIRelationshipsReports to the Sales ManagerCoordinates with internal team membersIVMeasures of PerformanceConsistent accuracy of sales orders and any changes made.
Maintain customer accounts and relationshipsVBackground and SkillSkillsExcellent computer skillsAbility to interpret engineered drawingsInnovative, positive, proactive thinker who readily embraces changeExceptional Customer Service and Communication SkillsAbility to professionally handle all client interfacesStrong attention to detailKnowledge3-5 years' experience in Customer Relations and/or Account ManagementAbility to track and update critical business metrics accuratelyExperienceManufacturing experience a plusEducationoBachelor's Degree preferred Recommended Skills Aerospace Industries Chromatography Communication Customer Relationship Management Customer Service Data Entry Estimated Salary: $20 to $28 per hour based on qualifications.
Inside Sales Representative REPORTS TO:
Sales ManagerHandyTube Corporation, a Handy Harman Company, is a global stainless steel tube manufacturerbased in Delaware, USA, and a premium manufacturer of Xtreme Length(TM) seamless stainless steelcoil tubing for diverse industries worldwideHandyTube's seamless and straight length productsare used in applications for the energy sector, chemical process instrumentation, oil gastransfer, aerospace defense, chromatography, and shipbuilding industriesWe work successfullywith our customers worldwide, to take products from a raw idea to full implementationWe provideextensive customer-specific solutions for critical applications.
A commitment to integrity has been synonymous with the name Handy Harman throughoutthe years, and HandyTube Corporation is proud to share this beliefWe make it evident in ourdedication to high-quality service and productsOur experienced engineers provide expertise onnew product development, refine ideas, explore options, create new solutions, and deliver oncommitments.
Located in Camden, Delaware, HandyTube Corporation is an equal opportunity employer valuingintegrity, teamwork, diversity, trust, respect, communication, accountability, proactive performanceand a passion for excellence! HandyTube rewards and recognizes employees with competitive wages,outstanding benefits, a great work environment and opportunities for personal and professional growth.
IPurpose of PositionThe position will provide technical and sales support to the HandyTube operation for new product inquiry generation and facilitation.
IIKey ResponsibilitiesEvaluate customers request determining if the opportunity is viable for HandyTube Corporation.
Help support and manage CRM (Customer Relationship Manager) system.
Assist in the growth of HandyTube by following up on leads and quotations as directed by the Sales Manager.
Manage customer order and quotation files to 100% accuracy.
Quote all inquiries in a timely manner.
Facilitate review of new customer orders with Quality and Production teams, complete the data entry, and release to manufacturing.
Coordinate and expedite customer orders to ensure customer requirements are understood and customers are kept informed of relevant issues.
Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues.
Work closely with field sales personnel to facilitate the flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors and customer feedback.
Track customer business levels vsbudgets and communicate such information to field sales personnel.
Track competition on a daily basis to improve market knowledge and to help ensure that intelligent marketing decisions are made.
Promote teamwork on a regular routine with co-workers.
Prioritizes work requirements.
Displays strong organizational skills.
IIIRelationshipsReports to the Sales ManagerCoordinates with internal team membersIVMeasures of PerformanceConsistent accuracy of sales orders and any changes made.
Maintain customer accounts and relationshipsVBackground and SkillSkillsExcellent computer skillsAbility to interpret engineered drawingsInnovative, positive, proactive thinker who readily embraces changeExceptional Customer Service and Communication SkillsAbility to professionally handle all client interfacesStrong attention to detailKnowledge3-5 years' experience in Customer Relations and/or Account ManagementAbility to track and update critical business metrics accuratelyExperienceManufacturing experience a plusEducationoBachelor's Degree preferred Recommended Skills Aerospace Industries Chromatography Communication Customer Relationship Management Customer Service Data Entry Estimated Salary: $20 to $28 per hour based on qualifications.
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