A5-9-Service Desk Specialist 1367
4.
5 Dover, DE Dover, DE Full-time Full-time Estimated:
$38.
9K - $49.
2K a year Estimated:
$38.
9K - $49.
2K a year 1 day ago 1 day ago 1 day ago For this position, you will work 2 days in the office and 3 days remotely from home.
Our direct client has an opening for a Service Desk Specialist 1367 This position is for 12 months, with the option of extension, and is in Dover, DE If you are interested, please submit the following:
YOUR CURRENT RESUME YOUR HOURLY RATE Hours are 10am-7pm Interview Process:
Preliminary Phone Interview followed by a video interview.
Duration:
Phone - 15 minutes Video - 40 minutes ) Specialists work 2 days in the office and 3 days remotely from home.
Equipment to work from home is provided.
However specialists could be asked to return to the office for meetings or events.
Travel:
There is no travel required.
However on rare occasion specialists may be required to attend a meeting on site in Dover De.
Role Description:
This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.
The technician troubleshoots, resolves, documents, and escalates tickets as necessary.
Excellent communication and customer service skills are a must.
The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.
This position is a first shift position but ideally, on occasion, the candidate should be willing to work alternate shifts.
Preferred Education:
A Certification and Network Certification or demonstrated equivalent.
Role Details:
Process all inbound telephone calls, emails, and tickets as assigned.
Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.
Basic troubleshooting of LAN/WAN issues Remote troubleshooting of desktop issues Thorough documentation and (when necessary) escalation of all incident t Work remote temporarily due to COVID-19.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Dover, DE Dover, DE Full-time Full-time Estimated:
$38.
9K - $49.
2K a year Estimated:
$38.
9K - $49.
2K a year 1 day ago 1 day ago 1 day ago For this position, you will work 2 days in the office and 3 days remotely from home.
Our direct client has an opening for a Service Desk Specialist 1367 This position is for 12 months, with the option of extension, and is in Dover, DE If you are interested, please submit the following:
YOUR CURRENT RESUME YOUR HOURLY RATE Hours are 10am-7pm Interview Process:
Preliminary Phone Interview followed by a video interview.
Duration:
Phone - 15 minutes Video - 40 minutes ) Specialists work 2 days in the office and 3 days remotely from home.
Equipment to work from home is provided.
However specialists could be asked to return to the office for meetings or events.
Travel:
There is no travel required.
However on rare occasion specialists may be required to attend a meeting on site in Dover De.
Role Description:
This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.
The technician troubleshoots, resolves, documents, and escalates tickets as necessary.
Excellent communication and customer service skills are a must.
The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.
This position is a first shift position but ideally, on occasion, the candidate should be willing to work alternate shifts.
Preferred Education:
A Certification and Network Certification or demonstrated equivalent.
Role Details:
Process all inbound telephone calls, emails, and tickets as assigned.
Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.
Basic troubleshooting of LAN/WAN issues Remote troubleshooting of desktop issues Thorough documentation and (when necessary) escalation of all incident t Work remote temporarily due to COVID-19.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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