Learning Specialist
Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive
Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more
We are the region's locally headquartered bank and wealth management company
We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve
We Stand For Service is more than part of our name, it s our mission and our purpose
The Learning Specialist will serve as a key member of the Human Sigma and Learning team in supporting the learning and development needs of all WSFS Associates
This incumbent will facilitate Retail new hire courses, technical/systems, policy, compliance, soft skills training, and additional responsibilities upon request
Job
Responsibilities:
Provide stellar service to all internal customers
Ensure that all training supports and integrates WSFS strategic initiative
Facilitate various training programs including Retail new hires, soft skills and technical training for Associates and Managers
Facilitate soft skills training such as Stellar Service, sales, coaching, etc
Integrate a variety of training and learning methods into the training curriculum to enhance the learning experience and to foster Associate involvement and engagement
Always maintain integrity and professionalism of HSL training department, as well as maintaining the integrity of all training curriculum
Actively participate in professional associations to keep abreast of training trends and to further skill development
Depending on business need, may be cross trained on other curriculum
Achieve proficiency with WSFS University (corporate LMS) for scheduling, roster maintenance, pre- and post-work assignments, participant communication, and course evaluation
Solicit regular feedback or otherwise measure effectiveness of training programs and adjust as necessary
May be asked to travel to various training locations within Delaware, Pennsylvania and New Jersey
Minimum
Qualifications:
Must have three years of Banking experience (retail preferred)
Must have basic knowledge of adult learning theory
Must have excellent facilitation skills
Must be enthusiastic, energetic and can motivate others
Experience with mentoring, coaching and providing feedback to coworkers is a plus
Must have a strong commitment to Stellar Service and the Human Sigma process
Must have excellent oral and written communication skills
Must have excellent listening ability and presentation skills
Must have the ability to communicate frequently with department managers, supervisors and Associates from other departments, as well as contact with Senior level Managers
Must have the ability to consultant with Supervisor and teammates when policies, procedures or content needs to be changed or updated
Must have the ability to make decisions based on prior experience and good judgment
Must have excellent Microsoft Office skills
WSFS Bank is inclusive and supportive of individual needs
If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com
WSFS is an equal opportunity employer
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
At WSFS Bank we empower our Associates to forge the careers of their dreams, we guide our Customers to secure their financial futures, and we actively support our Communities so they can fully thrive
We know that when we work together and move forward with purpose a brighter path to the future lies ahead for our Associates, our Customers, and the Communities we serve
WSFS Financial Corporation (WSFS) is a multibillion-dollar financial services company
Its primary subsidiary, WSFS Bank, is the oldest and largest locally-headquartered bank and trust company in the Greater Philadelphia and Delaware region
As of March 31, 2023, WSFS Financial Corporation had $20.3 billion in assets on its balance sheet and $65.6 billion in assets under management and administration
WSFS operates from 119 offices, 92 of which are banking offices, located in Pennsylvania (61), Delaware (39), New Jersey (17), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management
Other subsidiaries or divisions include Arrow Land Transfer, Bryn Mawr Capital Management, LLC, Bryn Mawr Trust , The Bryn Mawr Trust Company of Delaware, Cash Connect , NewLane Finance , Powdermill Financial Solutions, WSFS Institutional Services , WSFS Mortgage , and WSFS Wealth Investments
Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.Estimated Salary: $20 to $28 per hour based on qualifications.
Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more
We are the region's locally headquartered bank and wealth management company
We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve
We Stand For Service is more than part of our name, it s our mission and our purpose
The Learning Specialist will serve as a key member of the Human Sigma and Learning team in supporting the learning and development needs of all WSFS Associates
This incumbent will facilitate Retail new hire courses, technical/systems, policy, compliance, soft skills training, and additional responsibilities upon request
Job
Responsibilities:
Provide stellar service to all internal customers
Ensure that all training supports and integrates WSFS strategic initiative
Facilitate various training programs including Retail new hires, soft skills and technical training for Associates and Managers
Facilitate soft skills training such as Stellar Service, sales, coaching, etc
Integrate a variety of training and learning methods into the training curriculum to enhance the learning experience and to foster Associate involvement and engagement
Always maintain integrity and professionalism of HSL training department, as well as maintaining the integrity of all training curriculum
Actively participate in professional associations to keep abreast of training trends and to further skill development
Depending on business need, may be cross trained on other curriculum
Achieve proficiency with WSFS University (corporate LMS) for scheduling, roster maintenance, pre- and post-work assignments, participant communication, and course evaluation
Solicit regular feedback or otherwise measure effectiveness of training programs and adjust as necessary
May be asked to travel to various training locations within Delaware, Pennsylvania and New Jersey
Minimum
Qualifications:
Must have three years of Banking experience (retail preferred)
Must have basic knowledge of adult learning theory
Must have excellent facilitation skills
Must be enthusiastic, energetic and can motivate others
Experience with mentoring, coaching and providing feedback to coworkers is a plus
Must have a strong commitment to Stellar Service and the Human Sigma process
Must have excellent oral and written communication skills
Must have excellent listening ability and presentation skills
Must have the ability to communicate frequently with department managers, supervisors and Associates from other departments, as well as contact with Senior level Managers
Must have the ability to consultant with Supervisor and teammates when policies, procedures or content needs to be changed or updated
Must have the ability to make decisions based on prior experience and good judgment
Must have excellent Microsoft Office skills
WSFS Bank is inclusive and supportive of individual needs
If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com
WSFS is an equal opportunity employer
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
At WSFS Bank we empower our Associates to forge the careers of their dreams, we guide our Customers to secure their financial futures, and we actively support our Communities so they can fully thrive
We know that when we work together and move forward with purpose a brighter path to the future lies ahead for our Associates, our Customers, and the Communities we serve
WSFS Financial Corporation (WSFS) is a multibillion-dollar financial services company
Its primary subsidiary, WSFS Bank, is the oldest and largest locally-headquartered bank and trust company in the Greater Philadelphia and Delaware region
As of March 31, 2023, WSFS Financial Corporation had $20.3 billion in assets on its balance sheet and $65.6 billion in assets under management and administration
WSFS operates from 119 offices, 92 of which are banking offices, located in Pennsylvania (61), Delaware (39), New Jersey (17), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management
Other subsidiaries or divisions include Arrow Land Transfer, Bryn Mawr Capital Management, LLC, Bryn Mawr Trust , The Bryn Mawr Trust Company of Delaware, Cash Connect , NewLane Finance , Powdermill Financial Solutions, WSFS Institutional Services , WSFS Mortgage , and WSFS Wealth Investments
Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.Estimated Salary: $20 to $28 per hour based on qualifications.
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