Cust Sls & Svc Rep Rtl (lo)

Company Name:
Wells Fargo
Position Type:
Provides prompt quality customer service along with support to Bankers and store management. Performs wide range of
including document preparation, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders), and problem resolution. Solicits new accounts and cross-sells products and services. May follow-up on Teller referrals and may have teller responsibilities. May spend up to 40% of time on sales and up to 40% time on cash transactions.
Basic Qualifications
1+ years experience in customer service or interacting directly with customers. 1+ years experience meeting sales goals/quotas. 1+ years experience working in a team environment. 1+ years sales experience (either in person or over the phone). Persons in this position must meet the Consumer Financial Protection Bureau loan originator qualification requirements and must comply with Wells Fargo policies related to these requirements. The loan originator qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements including additional screening.
Minimum Qualifications
6+ months experience handling cash such as preparing deposits, handling store revenue. 6+ months experience using basic
software such as Microsoft Office Suite, word processing software, spreadsheet software. Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies.
This position is for the Dover Store, Monday through Saturday, 40 hours, some call nights.

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