SA Sr. Analyst
Company Name:
The Department of Technology
THE STATE OF DELAWARE IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER.
The Systems Administration Senior Analyst is responsible for Enabling Excellence in Delaware State Government.
The Principal responsibility is to provide highly effective technical support for DTI's technical infrastructure. Highly effective means that the services for the assigned assets are provided in a way that is efficient, meets the needs of the customers (both DTI and other state agencies) and customers in compliance with DTI policy and procedures. The services will be primarily rendered through a combination of personal effort, joint effort with others in the workgroup, and collaboration with other DTI staff, vendors, and customers.
The Senior Analyst is expected to possess strong technical proficiency in one or more of the core Technology Domains, technical proficiency in several others, and technical awareness in the rest.
The Senior Analyst will report to a technical manager.
The Technology Domains include the following:
MidRange Server Support - UNIX, Windows, LINUX
Middleware Support
Web Engineering Support
Planning
% of time, annualized
Project/Task/Resource Management
Problem/Change Management
Plan and carry out Disaster Recovery testing
Collaborate with other DTI teams and customers to ensure satisfactory delivery of services.
Communicate with vendors to ensure satisfactory service delivery. 20%
Technical Consulting
Consult with various parties to gather requirements, assess opportunities, and architect/design solutions for the technical infrastructure. 20%
Technical Support
Provide software lifecycle support (install, configure, test, implement, and 24x7 support) for one or more of the Technology Domains. 50%
Staff Supervision/Administration
Interview candidates, mentor junior staff, assist in preparation of performance plans and scorecards. 5%
Personal Development
Technology & I/T disciplines training, technical research, participate in team & other meetings. 5%
TOTAL HOURS
100%
I. EDUCATION
Bachelor's Degree in an I/T discipline strongly preferred, or equivalent work experience
Trained or experienced in Quality Process management
Possesses professional certifications commensurate with ADVANCED to EXPERT technical capabilities
II. EXPERIENCE
5
years of technical experience in one or more of the core technical requirements and related product support in a 24x7 operational environment.
Technical proficiency should be classified as ADVANCED to EXPERT. Experience should include installation and configuration, version testing, debugging, installation of patches, direct technical vendor interactions, tuning and disaster recovery. Specific technical components and/or skills required for each of the
Technology Domains are listed below.
MidRange Server Support - UNIX, Windows, LINUX - HPUX, Solaris, Windows 2000, Red Hat or SuSe LINUX, Tivoli, ftp/sftp
Middleware Support - EntireX Broker, MQ/Series, XML
Web Engineering Support - WebSphere, Apache, IHS, WebTrends, XML
Planning - MS Project, SMF/RMF, SAS or other statistical analysis tools
Able to participate effectively in interviewing and assessing candidates
Demonstrated self-starter and self-directed worker; good judgment in when and how to engage other parties, especially management
Knowledgeable of and experienced in Quality Management principles and practices, including a genuine belief in the effectiveness of applying them in day-to-day activities.
3
years of project leadership experience including defining, evaluating, leading, tracking, and reporting on complex multi-resource projects; knowledge of overall project management fundamentals; PMI (Project Management Institute) certification is a very strong plus.
Solid people skills, including proven ability to accept direction from management and provide direction to junior staff; able to provide valuable advice to management regarding Performance Plans, Development Plans, and Performance Evaluations
Good communications (verbal and written) skill; effective group presentation skills a plus. Able to communicate very effectively with other DTI technical staff, vendors and customers; when required, communicates satisfactorily with senior I/T management.
A genuine team player focused on excellence in internal and external customer service; demonstrated ability to contribute positively in conflict situations, willing to pursue and reach consensus based on overall organization goals
Committed to strong discipline in the areas of problem and change management; ideally has operated in an environment with formal processes in these areas
Strong analytical skills, with particular emphasis on identifying creative solutions to I/T problems within applicable constraints
Flexibility is a highly valued characteristic given the dynamic nature of I/T in general and DTI in particular. Must be comfortable in a setting where policies, procedures and practices are in a continuous state of evolution.
III. SUPERVISION RECEIVED
Must be able to work independently in accordance with Performance Plan with minimal supervision. In most cases, the Senior Analyst will operate under broad directives within overall policy and procedural guidelines.
IV. SUPERVISION GIVEN
Senior Analyst may, when so assigned, direct the technical activities of other members of the workgroup. As directed, may serve as Project Leader for technical projects including cross functional participants.
V. COMPLEXITY AND SCOPE
The Senior Analyst directs and performs highly technical service and support functions, therefore critical judgment and analysis is important, with particular emphasis during crisis situations that threaten service delivery. The ability to calmly assess the situation, identify options, and recommend or approve interventions is critical to the job.
The scope of the technical infrastructure directly supported is well defined, but the overall environment is highly complex and inter-related to other infrastructures. This calls for frequent and effective collaboration with other DTI staff, vendors, and even customers on an as-needed basis.
Success is heavily influenced by events and conditions outside his/her direct control, particularly with respect to software. Navigating in this complex environment requires a creativity and innovation. Limited funding for new software tools may require that innovative solutions be used to achieve partial results within fiscal restraints.
VI. ACCOUNTABILITY
The infrastructure supported by the Senior Analyst is central to the delivery of I/T services to numerous Delaware state entities, and thereby to the citizens of Delaware. Day-to-day decisions have a direct bearing on the effective utilization of the DTI infrastructure and satisfactory service delivery.
The Senior Analyst has limited decision-making authority. Tactical decision-making on non-crisis technical issues is moderate but subject to supervisory approval. Crisis decision-making is similarly limited, but if timeliness prevents prior approval, the Senior Analyst is authorized to make decisions based on collaboration with other DTI management or colleagues.
VII. CONTACTS
The Senior Analyst will interact with other DTI functional staff on a daily basis, primarily on technical matters. The nature of these interactions will often have elements of positive conflict in which the objectives may not be fully aligned, thereby requiring consensus-building to achieve effective results. In this role, the incumbent must be proficient in the application of influence management techniques.
The Senior Analyst will periodically interact with DTI Senior Staff either formally or informally. When so designated, the incumbent may assume the duties of the supervisor.
The Senior Analyst will periodically interact with software vendors to obtain satisfactory services or with DTI customers pertaining to service delivery. The incumbent will seek out and nurture relationships with other technicians inside and outside state government for benchmarking, information sharing, and best practices analysis.
VIII. INFORMATION MANAGEMENT
The primary function of the Senior Analyst in to provide skilled technical support and project leadership. As noted above, the infrastructure is highly complex, with many interdependencies on other DTI workgroups and outside vendors. The incumbent must have solid technical understanding, and excellent collaboration and communication skills to succeed. The technical proficiency must be deep in the core areas and wide in others.
IX. WORK ENVIRONMENT
The Senior Analyst, in conjunction with the entire workgroup, supports a 24x7 operational environment. Accordingly, the operating environment will require extended hours, including engagement outside normal working hours. During the course of a year, several crisis situations are likely to develop, producing high-pressure, stressful conditions. In extreme cases, this may call for elongated workdays and confrontational encounters, typically with software vendors.
Date: 2014-06-04
Country: US
State: DE
City: Dover
Postal Code: 19904Estimated Salary: $20 to $28 per hour based on qualifications.
The Department of Technology
THE STATE OF DELAWARE IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER.
The Systems Administration Senior Analyst is responsible for Enabling Excellence in Delaware State Government.
The Principal responsibility is to provide highly effective technical support for DTI's technical infrastructure. Highly effective means that the services for the assigned assets are provided in a way that is efficient, meets the needs of the customers (both DTI and other state agencies) and customers in compliance with DTI policy and procedures. The services will be primarily rendered through a combination of personal effort, joint effort with others in the workgroup, and collaboration with other DTI staff, vendors, and customers.
The Senior Analyst is expected to possess strong technical proficiency in one or more of the core Technology Domains, technical proficiency in several others, and technical awareness in the rest.
The Senior Analyst will report to a technical manager.
The Technology Domains include the following:
MidRange Server Support - UNIX, Windows, LINUX
Middleware Support
Web Engineering Support
Planning
% of time, annualized
Project/Task/Resource Management
Problem/Change Management
Plan and carry out Disaster Recovery testing
Collaborate with other DTI teams and customers to ensure satisfactory delivery of services.
Communicate with vendors to ensure satisfactory service delivery. 20%
Technical Consulting
Consult with various parties to gather requirements, assess opportunities, and architect/design solutions for the technical infrastructure. 20%
Technical Support
Provide software lifecycle support (install, configure, test, implement, and 24x7 support) for one or more of the Technology Domains. 50%
Staff Supervision/Administration
Interview candidates, mentor junior staff, assist in preparation of performance plans and scorecards. 5%
Personal Development
Technology & I/T disciplines training, technical research, participate in team & other meetings. 5%
TOTAL HOURS
100%
I. EDUCATION
Bachelor's Degree in an I/T discipline strongly preferred, or equivalent work experience
Trained or experienced in Quality Process management
Possesses professional certifications commensurate with ADVANCED to EXPERT technical capabilities
II. EXPERIENCE
5
years of technical experience in one or more of the core technical requirements and related product support in a 24x7 operational environment.
Technical proficiency should be classified as ADVANCED to EXPERT. Experience should include installation and configuration, version testing, debugging, installation of patches, direct technical vendor interactions, tuning and disaster recovery. Specific technical components and/or skills required for each of the
Technology Domains are listed below.
MidRange Server Support - UNIX, Windows, LINUX - HPUX, Solaris, Windows 2000, Red Hat or SuSe LINUX, Tivoli, ftp/sftp
Middleware Support - EntireX Broker, MQ/Series, XML
Web Engineering Support - WebSphere, Apache, IHS, WebTrends, XML
Planning - MS Project, SMF/RMF, SAS or other statistical analysis tools
Able to participate effectively in interviewing and assessing candidates
Demonstrated self-starter and self-directed worker; good judgment in when and how to engage other parties, especially management
Knowledgeable of and experienced in Quality Management principles and practices, including a genuine belief in the effectiveness of applying them in day-to-day activities.
3
years of project leadership experience including defining, evaluating, leading, tracking, and reporting on complex multi-resource projects; knowledge of overall project management fundamentals; PMI (Project Management Institute) certification is a very strong plus.
Solid people skills, including proven ability to accept direction from management and provide direction to junior staff; able to provide valuable advice to management regarding Performance Plans, Development Plans, and Performance Evaluations
Good communications (verbal and written) skill; effective group presentation skills a plus. Able to communicate very effectively with other DTI technical staff, vendors and customers; when required, communicates satisfactorily with senior I/T management.
A genuine team player focused on excellence in internal and external customer service; demonstrated ability to contribute positively in conflict situations, willing to pursue and reach consensus based on overall organization goals
Committed to strong discipline in the areas of problem and change management; ideally has operated in an environment with formal processes in these areas
Strong analytical skills, with particular emphasis on identifying creative solutions to I/T problems within applicable constraints
Flexibility is a highly valued characteristic given the dynamic nature of I/T in general and DTI in particular. Must be comfortable in a setting where policies, procedures and practices are in a continuous state of evolution.
III. SUPERVISION RECEIVED
Must be able to work independently in accordance with Performance Plan with minimal supervision. In most cases, the Senior Analyst will operate under broad directives within overall policy and procedural guidelines.
IV. SUPERVISION GIVEN
Senior Analyst may, when so assigned, direct the technical activities of other members of the workgroup. As directed, may serve as Project Leader for technical projects including cross functional participants.
V. COMPLEXITY AND SCOPE
The Senior Analyst directs and performs highly technical service and support functions, therefore critical judgment and analysis is important, with particular emphasis during crisis situations that threaten service delivery. The ability to calmly assess the situation, identify options, and recommend or approve interventions is critical to the job.
The scope of the technical infrastructure directly supported is well defined, but the overall environment is highly complex and inter-related to other infrastructures. This calls for frequent and effective collaboration with other DTI staff, vendors, and even customers on an as-needed basis.
Success is heavily influenced by events and conditions outside his/her direct control, particularly with respect to software. Navigating in this complex environment requires a creativity and innovation. Limited funding for new software tools may require that innovative solutions be used to achieve partial results within fiscal restraints.
VI. ACCOUNTABILITY
The infrastructure supported by the Senior Analyst is central to the delivery of I/T services to numerous Delaware state entities, and thereby to the citizens of Delaware. Day-to-day decisions have a direct bearing on the effective utilization of the DTI infrastructure and satisfactory service delivery.
The Senior Analyst has limited decision-making authority. Tactical decision-making on non-crisis technical issues is moderate but subject to supervisory approval. Crisis decision-making is similarly limited, but if timeliness prevents prior approval, the Senior Analyst is authorized to make decisions based on collaboration with other DTI management or colleagues.
VII. CONTACTS
The Senior Analyst will interact with other DTI functional staff on a daily basis, primarily on technical matters. The nature of these interactions will often have elements of positive conflict in which the objectives may not be fully aligned, thereby requiring consensus-building to achieve effective results. In this role, the incumbent must be proficient in the application of influence management techniques.
The Senior Analyst will periodically interact with DTI Senior Staff either formally or informally. When so designated, the incumbent may assume the duties of the supervisor.
The Senior Analyst will periodically interact with software vendors to obtain satisfactory services or with DTI customers pertaining to service delivery. The incumbent will seek out and nurture relationships with other technicians inside and outside state government for benchmarking, information sharing, and best practices analysis.
VIII. INFORMATION MANAGEMENT
The primary function of the Senior Analyst in to provide skilled technical support and project leadership. As noted above, the infrastructure is highly complex, with many interdependencies on other DTI workgroups and outside vendors. The incumbent must have solid technical understanding, and excellent collaboration and communication skills to succeed. The technical proficiency must be deep in the core areas and wide in others.
IX. WORK ENVIRONMENT
The Senior Analyst, in conjunction with the entire workgroup, supports a 24x7 operational environment. Accordingly, the operating environment will require extended hours, including engagement outside normal working hours. During the course of a year, several crisis situations are likely to develop, producing high-pressure, stressful conditions. In extreme cases, this may call for elongated workdays and confrontational encounters, typically with software vendors.
Date: 2014-06-04
Country: US
State: DE
City: Dover
Postal Code: 19904Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
