Outpatient Office Coordinator (FT) Dover
Overview Outpatient Office CoordinatorPAM Rehabilitation Hospital of DoverThe Outpatient Office Coordinator maintains referral management and coordinate all outpatient services.
Serves as lead support person for the hospital-based and/or freestanding outpatient clinic.
Makes recommendations to management regarding scheduling, hiring and performance management of clerical staff, where applicable.
Responsibilities Pre-admission ProcessLogs in all referrals/inquiries on the outpatient daily log.
Retrieves as much information as possible for the outpatient intake form.
Documents which treatments are needed from the prescription.
Notifies Therapist/ Administrator of referral to verify that referral for therapy services meet admission criteria.
Follows-up and documents all referrals in 24 hours or less.
Verify insurance benefits.
Follows Verification of Benefits Policy & Procedure.
In case of un-funded or under-funded clients, follow the Charity Care Policy & Procedure.
Outpatient Scheduling:
Schedules patient's initial visit within 48 hours of approval.
If therapist's schedule cannot accommodate visit within 48 hours, contact supervisor for other options.
Contacts patient with a schedule.
Proper data entry into HMS on all required fields.
Follows admission process matrix as assigned.
Admission ProcessVerifies that intake form is completed.
Copies and distributes the intake form and prescription for the therapist, case manager, medical records and business office.
Creates patient file with proper documentation for therapist.
Registers patient in the computer.
Reviews admission papers with the patient to verify accuracy.
Copies all insurance cards for business office files.
Retrieves signature on proper documents, such as promissory notes, release of information, permission to treat, etc.
Reviews patient outcomes with the patient and begins the outcomes processDistributes admission documentsMakes copies of admissions papers and distributes to appropriate departments.
Makes patient folder including copies of insurance documentation and deliver to business office.
Logs and ReportsMaintains daily census reports for Outpatient.
Maintains Outpatient Referral Log.
This log will be used to create the following reports:
Monthly Outpatient Report, Physician Referral Report.
Maintains Collection Log.
Submits to the Business Office as requiredDischarge ProcessAssists the patient in completing Outcomes process for each dischargeEnsure that proper documentation is sent to all necessary parties, i.
e.
Insurance Companies, Case Managers, Employers, and Physicians in a timely manner.
Assists patient in completion of satisfaction survey at dischargeCustomer ServiceMaintains the highest level of customer service via courtesy, compassion and positive communication.
Promotes the Mission and Vision of Post Acute Medical within the work environment and community.
Respects dignity and confidentiality by adherence to all applicable policies and proceduresHealth and SafetyWorks in a manner that promotes safety; wears clothing appropriate to the performance of the job.
Participates in OSHA required training.
Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employmentReports unsafe practices to management.
Knows own role in case of an emergency.
Qualifications Education and Training:
A High School diploma or equivalent is required.
Business or Technical School training is preferred.
Strong medical terminology is required.
Experience:
More than one year experience in a medical office position or in a healthcare registration function.
Knowledge, Skills, and Abilities:
The ability to type accurately using various computer software programs, excellent proofreading grammar skills.
Must have a good command of the English language.
Highly organized and detailed oriented.
Must be able to remain calm and level-headed in a fast-paced, multi-faceted environment with frequent interruptions.
Ability to follow directions accurately and timely, meet deadlines, identify priorities and on occasion, be flexible in his/her work schedule.
Must be familiar with ICD-9 coding.
Must have the ability to acquire knowledge of Workers Compensation guidelines, State, Federal and other regulatory agencies related in facility and patient care.
Must have the ability to follow through on issues related to insurance verification/approval of benefits.
The ability to work well with managers and staff, promoting a positive attitude and environment.
The ability to understand computer operations and ability to reason through problems and errors.
Salary:
$9.
61 - $13.
44.
Estimated Salary: $20 to $28 per hour based on qualifications.
Serves as lead support person for the hospital-based and/or freestanding outpatient clinic.
Makes recommendations to management regarding scheduling, hiring and performance management of clerical staff, where applicable.
Responsibilities Pre-admission ProcessLogs in all referrals/inquiries on the outpatient daily log.
Retrieves as much information as possible for the outpatient intake form.
Documents which treatments are needed from the prescription.
Notifies Therapist/ Administrator of referral to verify that referral for therapy services meet admission criteria.
Follows-up and documents all referrals in 24 hours or less.
Verify insurance benefits.
Follows Verification of Benefits Policy & Procedure.
In case of un-funded or under-funded clients, follow the Charity Care Policy & Procedure.
Outpatient Scheduling:
Schedules patient's initial visit within 48 hours of approval.
If therapist's schedule cannot accommodate visit within 48 hours, contact supervisor for other options.
Contacts patient with a schedule.
Proper data entry into HMS on all required fields.
Follows admission process matrix as assigned.
Admission ProcessVerifies that intake form is completed.
Copies and distributes the intake form and prescription for the therapist, case manager, medical records and business office.
Creates patient file with proper documentation for therapist.
Registers patient in the computer.
Reviews admission papers with the patient to verify accuracy.
Copies all insurance cards for business office files.
Retrieves signature on proper documents, such as promissory notes, release of information, permission to treat, etc.
Reviews patient outcomes with the patient and begins the outcomes processDistributes admission documentsMakes copies of admissions papers and distributes to appropriate departments.
Makes patient folder including copies of insurance documentation and deliver to business office.
Logs and ReportsMaintains daily census reports for Outpatient.
Maintains Outpatient Referral Log.
This log will be used to create the following reports:
Monthly Outpatient Report, Physician Referral Report.
Maintains Collection Log.
Submits to the Business Office as requiredDischarge ProcessAssists the patient in completing Outcomes process for each dischargeEnsure that proper documentation is sent to all necessary parties, i.
e.
Insurance Companies, Case Managers, Employers, and Physicians in a timely manner.
Assists patient in completion of satisfaction survey at dischargeCustomer ServiceMaintains the highest level of customer service via courtesy, compassion and positive communication.
Promotes the Mission and Vision of Post Acute Medical within the work environment and community.
Respects dignity and confidentiality by adherence to all applicable policies and proceduresHealth and SafetyWorks in a manner that promotes safety; wears clothing appropriate to the performance of the job.
Participates in OSHA required training.
Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employmentReports unsafe practices to management.
Knows own role in case of an emergency.
Qualifications Education and Training:
A High School diploma or equivalent is required.
Business or Technical School training is preferred.
Strong medical terminology is required.
Experience:
More than one year experience in a medical office position or in a healthcare registration function.
Knowledge, Skills, and Abilities:
The ability to type accurately using various computer software programs, excellent proofreading grammar skills.
Must have a good command of the English language.
Highly organized and detailed oriented.
Must be able to remain calm and level-headed in a fast-paced, multi-faceted environment with frequent interruptions.
Ability to follow directions accurately and timely, meet deadlines, identify priorities and on occasion, be flexible in his/her work schedule.
Must be familiar with ICD-9 coding.
Must have the ability to acquire knowledge of Workers Compensation guidelines, State, Federal and other regulatory agencies related in facility and patient care.
Must have the ability to follow through on issues related to insurance verification/approval of benefits.
The ability to work well with managers and staff, promoting a positive attitude and environment.
The ability to understand computer operations and ability to reason through problems and errors.
Salary:
$9.
61 - $13.
44.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
